Privacy Policy

Who We Are

Dao Detailing is a mobile auto detailing service operating in the DMV area (Washington DC, Maryland, Virginia). We can be reached at:

What Information We Collect

When you submit an inquiry through our website, we collect the following information that you voluntarily provide:

• Your first and last name
• Phone number
• Email address (optional)
• General location or zip code
• Vehicle information (year, make, model)
• Preferred appointment date or timeframe
• Any additional notes you choose to include

We do not collect payment information, government IDs, or any sensitive personal data through our website.

How We Use Your Information

The information you provide is used solely for the following purposes:

• To contact you and confirm your detailing appointment
• To provide a quote based on your vehicle and requested service
• To schedule and coordinate your service
• To follow up after your appointment if needed

We do not use your information for marketing, advertising, or any automated decision-making.

How We Store Your Information

Your inquiry data is stored securely using Google Firebase (Firestore), a cloud database service provided by Google LLC. Firebase is protected by Google's enterprise-grade security infrastructure.

You can read more about Google Firebase's security and privacy practices at firebase.google.com/support/privacy.

Who We Share Your Information With

We do not sell, trade, or share your personal information with any third parties, advertisers, or data brokers.

The only parties who may access your information are:

• Dao Detailing staff directly involved in your appointment
• Google Firebase (as our secure data storage provider)

Cookies & Tracking

Our website does not use cookies, tracking pixels, analytics scripts, or any third-party tracking tools. We do not track your browsing behavior on our site.

We do not use Google Analytics, Facebook Pixel, or any similar services.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct any inaccurate information
• Request that we delete your information from our records
• Withdraw consent for us to contact you at any time

To exercise any of these rights, contact us by phone or email and we will respond within 5 business days.

Data Retention

We retain your inquiry and booking information for as long as is necessary to provide our services and maintain business records. If you request deletion of your data, we will remove it from our systems within 14 days.

Children's Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.